Telephone Operator

Telephone Operator Job ID: 6046633892 Status: Part-Time Regular/Temporary: Regular Shift: Variable Facility: UPMC Chautauqua at WCA Department: Communications Location: 207 Foote Avenue, Jamestown, NY Union Position: No Salary Range: $ 16.
74-25.
57 USDUPMC Chautauqua is seeking a part-time Telephone Operator to join their team! The Telephone Operator serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
This part-time position will work variable shifts so the selected candidate must be flexible with scheduling.
Weekends are required.
Prior medical experience is preferred and experience with customer service is required.
Apply today to join a grea team and grow your career with UPMC! Responsibilities: May train new operators.
May be required to do system data entry on request.
Provide service to multiple answering service clients utilizing individualized protocols.
Process appropriate emergency code or STAT page.
Initiate voice pages when required.
Provide Physician on call information to requesting individuals.
Use required phrasing at all times when answering telephone calls.
Provide dialing instructions to patients when requested.
Answer multiple lines while maintaining good customer service.
Determine callers requirements (extension desired, information requested, etc.
) and transfer call.
Provide status report on any page in progress to the individual requesting the page.
Qualifications: High school graduate or equivalent.
1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
Must be able to work all shifts, 7 days a week Ability to interpret procedure manuals (i.
e.
, fire, trouble, disaster, etc.
).
Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran Why Work Here We know that you have many options when choosing where to build your career.
So why choose UPMC? We can think of a few reasons.
Work-Life Balance Finding the ideal balance to manage the important elements in your life.
Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement.
Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition Rewarding performance that supports the goals and mission of UPMC.
Benefits Providing assistance and security to meet the current and future needs of you and your family.
Work-Life Balance Finding the ideal balance to manage the important elements in your life.
Development & Opportunities Enhancing your career through continued learning opportunities and/or advancement.
Compensation Receiving competitive pay for the work that you do – base pay, merit, and premium pay.
Performance & Recognition Rewarding performance that supports the goals and mission of UPMC.
Benefits Providing assistance and security to meet the current and future needs of you and your family.
Benefits that Matter to You We’re committed to providing benefits that meet your needs and support your well-being in all areas of life.
Earn over 5 Weeks of Paid Time Off Every Year Affordable Medical, Dental & Vision Coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-Paid Life Insurance Benefits that Matter to You We’re committed to providing our employees with benefits that meet their needs and support their well-being in all areas of life.
Earn over 5 weeks of paid time off every year Affordable medical, dental & vision coverage Student loan assistance and tuition reimbursement options Earn up to 8% of your eligible pay in retirement contributions from UPMC Employer-paid life insurance Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Two Weeks of Paid Parental Leave Family Planning Resources Tuition Assistance for Dependents Comprehensive Health Care for Dependents Emergency Child and Elder Care Options Flexible Work Arrangements Support for You – and Your Family Your career doesn’t impact just you, but the people you care about, too.
We’re making sure your career works for the whole family.
Flexibility to choose the shifts and work arrangements work best for your lifestyle Two weeks of paid parental leave Family planning resources Comprehensive health care for dependents Emergency child and elder care options A Culture That Cares At UPMC, you can find a home among people who share your passions and care about who you are.
Employee Resource Groups Awards for Champions of Dignity & Respect Center for Engagement & Inclusion Programs for Veteran Engagement A Culture That Cares UPMC is a place where you can find a home, no matter your gender, race, sexual orientation, age, or culture, and where you can meet people who share your passions and care about you.
Employee resource groups Awards for champions of dignity & respect Center for Engagement & Inclusion Programs for Veteran Engagement Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Up to $6,000 of Annual Tuition Assistance Ongoing Learning via Linkedin Learning Accelerated Career Pathways for Growth Robust Instructor-led Education and Learning Pathways Tools to Reach Your Potential Once you become a member of our team, the journey doesn’t stop there.
UPMC is committed to supporting your growth and helping you build the career of your dreams.
Unlimited educational possibilities, including no-cost BSN and MSN programs Robust career ladders for every nurse – no matter your specialty, location, or career stage Up to $6,000 of annual tuition assistance Ongoing learning opportunities Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000+ Employees 40 Hospitals and 800+ Doctors’ Offices and Outpatient Sites Dozens of Career Ladders to Climb International Locations State-of-the-Art Technology Expansive Opportunity Where do you want to go with your career? Wherever it is, UPMC can take you there.
96,000+ employees 40 hospitals and 800+ doctors’ offices and outpatient sites International locations State of-the-art technology