TRC - Patient Access Representative

The Resource Center has been providing services to persons with disabilities in the Chautauqua County area since 1958.
From our humble beginnings as a gathering of parents and concerned citizens who wanted to provide educational and training opportunities for persons with developmental and intellectual disabilities, The Resource Center has grown into a comprehensive agency providing services to thousands of persons with all types and levels of disabilities.
The Resource Center is the largest non-governmental employer in Chautauqua County with more than 1,300 employees on its payroll.
The mission of The Resource Center is to support individuals with disabilities and other challenges in achieving maximum independence, contributing to their community, experiencing lifelong growth, and enjoying quality of life.
PATIENT ACCESS REPRESENTATIVE/NAVIGATOR JOB DESCRIPTION RESPONSIBLE TO: Clinical Services Administration Supervisor FUNCTION: Welcomes patients in a positive customer-focused manner.
Perform a wide variety of activities designed to facilitate and maintain the smooth, efficient flow of operations within a variety of integrated care settings including dental, behavioral health, primary care, health-related services and care coordination.
Ensure the timely and accurate collection of all required pieces of information for patient’s demographics, insurance and billing of all services in order to provide accurate information for the providers as well as obtain maximum reimbursement.
Maintain confidential healthcare information recorded in the Electronic Health Record (EHR) system in a timely manner in order to provide the most complete and accurate patient record possible and to facilitate optimum patient care.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Exemplary customer service skills, including the ability to effectively deal with a variety of individuals including patients, providers and other customers in a calm and professional manner; excellent telephone and verbal communication skills, as well as, effective interpersonal skills which promote cooperation and teamwork; Demonstrated ability to effectively utilize multiple Electronic Health Record Systems, including but not limited to Anasazi, AllScripts, Dentrix, and Therap, in addition to computer software programs such as Microsoft Word.
Comprehensive knowledge of information gathering, processing and filing systems; working knowledge of medical records management and office administration protocols, as well as, working knowledge of basic accounting and billing principles; flexibility, reliability and ability to self-direct and self-initiate in order to meet deadlines.
Must be detail-oriented and possess strong organizational and time management skills, including the ability to effectively manage multiple priorities in a competent manner.
Typing ability sufficient to perform data entry.
Physical condition or reasonable accommodation(s) commensurate with the demands of the job.
MINIMUM QUALIFICATIONS: PATIENT ACCESS REPRESENTATIVE Associate’s Degree in business, accounting, medical office or related field plus one (1) year of demonstrated office experience.
Experience in medical office or medical billing strongly preferred; OR three (3) years of demonstrated office experience.
Experience in medical office, registration, or medical billing strongly preferred.
Candidates who are bilingual in English and Spanish preferred.
PATIENT ACCESS NAVIGATOR Associate’s Degree in business, accounting, medical office or related field plus two (2) years of demonstrated office experience, a minimum of one (1) year of which was in a medical office, medical billing or related capacity; OR four (4) years of demonstrated office experience a minimum of one (1) year of which was in a medical office, medical billing, or related capacity.
Candidates who are bilingual in English and Spanish preferred DUTIES OTHER DUTIES: Refer to Appendix REQUIRED TOOLS: Refer to Appendix Revision Date: 07/30/2020 Multiple Service Environments THE RESOURCE CENTER Grade 12/13, Non-Exempt PTO/CAT: 3 CFR: 505 The Resource Center is an equal employment opportunity employer and will not discriminate on the basis of race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, citizenship status, military status, domestic violence status, predisposing genetic characteristics or genetic information, physical or mental disability, any other category protected by law, or any other non-job related characteristic.
As needed, The Resource Center will provide reasonable accommodations for disabilities to employees and applicants whenever such accommodation would not create an undue hardship or a safety concern in the conduct of TRC’s operations.