Service Representative A-Temporary (2)

Service Representative A-Temporary (2) Location: Fredonia, NY, US, 14063 Division: NY Gas Operations CMS Electric Job Type: Requisition Number: 52288 Department: Job Function: Metering Services National Grid is presently looking for candidates to fill 2 Service Representative A-Temporary positions in our Fredonia location with a pay rate of $34.
33 an hour.
About the position: Under general supervision to perform metering services activities; including.
but not limited to, the following: All Service Representative Helper and Service Representative ANP duties.
Curb box inspections, public building surveys and visual regulator vent inspections.
Connect single-phase electric meters.
Disconnect electric meters including three-phase.
All meter programming; Electric Also, perform field collections activities including: Review and process account data.
Contact and interview customers or their representative and initiate applicable procedures relative to the collection and service policies and in conformance with Company and regulatory standards.
Perform the necessary clerical functions.
Evaluate conditions encountered on customers' premises.
Make decisions and take actions in conformance with all applicable regulations, guides and practices.
Conduct health impairment inspections.
Replevin (socket meters only) May also be deployed for emergency work to stand by down wires.
Job Qualifications: Must have valid driver's license Must have a high school diploma or GED Must pass the validated aptitude test Associate degree in electrical construction or HVAC is preferred Background in residential/commercial electrical is preferred Ability and willingness to work all shift/schedules, including holidays, nights, weekends and overtime as required/necessary.
Must have excellent customer service and communication skills Must be able to interact with customers face to face on a daily basis.
Ability to drive all types of vehicles and equipment in adverse conditions, in a safe manner.
Reside in or within 35 miles of posting location.
Must be available to respond to emergency call outs Working knowledge of company and regulatory requirements regarding collections policies and practices.
Must possess the ability to use hand tools and to handle customer contacts satisfactorily NOTE: External Employees Hired into CMS will be required to remain in the department for a period of (5) years.
Salary: Hourly/$34.
33 National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.
We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer.
We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market: Buffalo Recruitment Advisory